Network Services

Our core Business is supporting the networks of our customers, predominantly providing effective, standardized Microsoft based solutions. While we constantly seek out the latest and best technologies, we will only implement solutions that are tried and tested.

Our support includes:

• Resolving any day to day issues that typically occur in an office environment; Forgotten passwords, new PCs and Staff, lost files and more.
• Training staff and showing how to get the most out of IT such as MS Outlook, PDAs, CD Burners, Scanners, and more.
• Regular preventative maintenance on networks - service packs, patches, and upgrades.
• Managing Network information on behalf of our customers, IP ranges, usernames, and passwords.
• Handling all the work in resolving warranty claims - call us once, and we will take responsibility for pickup, return and installation of a repaired piece of equipment.
• Optimizing network performance, by configuring hubs, routers and switches, connecting users to printers, file servers, and other network resources.

We also provide Remote Support which allows our service engineers to perform network administration tasks and one-to-one helpdesk support remotely from the NEXview's Customer Service centre.

The result of remote support:

• Reduced cost of providing support services.
• Improved responsiveness when an issue needs immediate action.
• Improved helpdesk effectiveness as NEXview Customer Service can remotely see the users desktop screen and demonstrate answers to questions on-line.